As a businessperson, one of the things you learn is that you can’t always make every client happy. No matter how hard you try, there will always be a certain degree of dissatisfaction among your client base.
This may include responding to customer comments on social networking sites like Twitter and Facebook. Some of these customer comments may be of a somewhat derogatory nature – they may even go so far as to attack you, the entrepreneur, personally. While your first inclination may be to fire back with an equally inappropriate response, there are some definite ground rules one must follow when dealing with negative customer feedback online.
Kimanzi Constable, author, consultant, and contributor to Entrepreneur.com, outlines a few basic premises one should follow when responding online to a particularly nasty client. These include maintaining a focus on the quality of the brand, product, or service (as opposed to focusing on the content of the comment); affirming your commitment to quality service by addressing your online customer base as a group, rather than singling out one angry person; reach out for support from trusted professionals; most importantly, maintain a focus on your overall mission – the “big picture.”
One of these guidelines is of particular importance – the need to reach out for support from trusted professionals. Unfortunately, sometimes an industrious individual can turn a negative review and a 1-star rating into an absolute public relations fiasco for you and your company. This is where companies like SearchCleanup.com can be of service. SearchCleanup.com helps you move forward by cleaning up any negative news online.
All in all, connecting with the online public as an entrepreneur can be a delicate thing. It’s best to keep one’s wits about them and maintain one’s professionalism – hallmarks of any successful entrepreneur. Follow Search Cleanup on Twitter @search_cleanup to learn more.
If you have ever thought about looking into making improvements for your life, there is a company that is set up to help meet your goals. This company is called The Midas Legacy. They have several things that they want to help people improve.
The Midas Legacy offers advisory services to their clients in several areas. These areas include learning how to manage your money properly, helping those people who want to eventually own their own business, help those people who are interested in using nature to heal, assist with preparing for retirement and even work with those people whose sole goal is to become a better person by finding ways to be happier and to find their own inner peace.
Beyond working with their clients to become healthier and happier, The Midas Legacy also is strongly passionate about giving back to the community. There are several different organizations that this company donates to on a regular basis. These organizations include the Florida Sheriffs Association, the Give Hope Foundation, St. Jude Children’s Research Hospital, Wounded Warrior Project, Salvation Army, and the American Society for the Prevention of Cruelty to Animals. The fact that The Midas Legacy works so hard to help so many worthy organizations speaks a lot about their priorities and what they care about. This means positive things for how The Midas Legacy will approach what you are wanting done.
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The Midas Legacy is also working constantly to stay on top of the latest news with regards to what is going on in America. They take this knowledge and apply it to the work that they do. This allows them to help their clients to the absolute best of their abilities and to ensure that whatever the goals of the clients are met. And by staying on top of the news, The Midas Legacy is able to adapt their plans with their current clients to help make sure that these clients are receiving the best service possible from the company.
Whatever goals you may have for yourself, The Midas Legacy is a company that can offer you the advice and support that you may need to make your goals come true. And as the economy and environment continues to change, this is a company that will grow and adapt with these changes which will be of benefit to you as the client.
Learn more about The Midas Legacy:
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